Refund policy

# Returns & Refunds

## Your legal right to cancel

If you are a consumer in the UK, you have a statutory right to cancel your order within **14 days** of receiving your goods, without giving any reason. This right comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and cannot be reduced by anything written on this page.

## Our 30-day policy

We extend that period. You have **30 days from the day you receive your order** to tell us you want to return it.

You are welcome to open the box and try the system on, exactly as you would in a shop. Trying it does not affect your right to return it.

## How to return an item

1. Email **contact@presio.co.uk** within 30 days of delivery. Include your order number and tell us which item you are returning.
2. We will reply within one working day with a return authorisation number and the return address.
3. Send the item back within 14 days of receiving that number.
4. Write the authorisation number clearly on the outside of the parcel.

Returns sent without an authorisation number may be delayed while we identify them.

## Return address

[ADRESSE DE RETOUR À COMPLÉTER]

Please do not send anything back before you have contacted us.

## Who pays for the return

Return postage is at your own cost, unless the item is faulty, damaged or not what you ordered. In those cases we cover the return in full.

We recommend a tracked service. Until the parcel reaches us, it remains your responsibility.

## Condition of returned items

Please return everything that came in the box: the boots, the control unit, the air hose, the power adapter, the remote and the carry bag.

You may handle and try the product as you would in a shop. If it comes back with wear beyond what is needed to check its fit and function, we may reduce your refund to reflect the loss in value. If we do, we will tell you why and show you what we found before processing the refund.

## Your refund

Once we receive and inspect your return, we will refund you within **14 days**, to the payment method you used.

Your refund includes the original standard delivery charge where one was paid.

## Faulty or damaged goods

Your rights under the Consumer Rights Act 2015 are separate from and additional to everything above.

If your system is faulty, you have **30 days from delivery** to reject it and receive a full refund. After 30 days, and within the first six months, we will repair or replace it. If a repair or replacement is not possible, you are entitled to a refund.

Contact us at **contact@presio.co.uk** with your order number and a short description of the problem. Photographs or a short video help us resolve it faster.

## Warranty

Every PRESIO system carries a **12-month warranty** against manufacturing defects, running from the date of delivery. See our Terms of Sale for full details.

## Cancelling before dispatch

If you change your mind before your order ships, email us straight away and we will cancel it and refund you in full.